FAQ
Frequently asked questions and responses
What does your agency do?
We are a full services business IT solution with a focus on secure site design, hosting and management. However we also offer project management support and in fact all of our processes for build and delivery utilize SCRUM methodology and our service and support processes are guided by ITIL
How much do your services cost?
Our services price range various based upon the types of services that are needed. We partner with our customers to assess their needs and develop a comprehensive project plan with a cost analysis to ensure that cost options are always available and pricing is transparent
How long does it take to make a design?
Every client and opportunity is unique. We utilized project management methodologies to establish requirements, design the project, build the online presence, perform user acceptance testing, and then go-live. The complexity of each situation dictates the timeline
What does the design process look like?
The design process starts with a requirements assessment meeting. From there a draft is sketched and presented, features and functionality are discussed and mutually agreed upon, and then the build process can begin
Where are your offices?
We are headquartered in Columbus, Ohio but we employ a distributed workforce model that allows our team to live anywhere in the country that they so choose.
Where can I see your work?
You can head over to the portfolio page of our website to see some of our work
Contact Us
Contact us today with any inquires regarding the organization or how we can answer any questions that you may have
Documentation
Please contact us for duplicate documentation of any kind. Please note that passwords are not stored and can only be reset. Please complete a password reset support ticket for password requests
Support
Existing customers seeking support can utilize the ticket system that was shared with you upon the initial contract agreement. For general questions use the contact form
Office Hours
We are available for general business inquiries Monday through Friday from 7:00 am – 5:00 pm Eastern time. For existing customers experiencing an emergency please enter an emergency ticket with an emergency categorization.